Aphelion Refund Policy
1. Who handles refunds
Talk to us first. If something is wrong with a purchase, write to us through our contact page at https://aphelion.music/contact. A person reads every message, and most problems are quicker to fix than to refund.
Our products are sold by Lemon Squeezy, our merchant of record. Lemon Squeezy takes your payment, issues your receipt and handles tax, so every refund is paid out through them. Lemon Squeezy may also decide a refund itself, under its own buyer terms, whatever this policy says.
Please contact us before you dispute a charge with your bank or card issuer. A chargeback takes weeks; a refund from us is usually much faster. Lemon Squeezy's buyer terms also ask you to contact them before raising a chargeback, and say they may stop you buying through them, or charge a fee, if they decide a chargeback was made without good reason.
2. The refund window, and who qualifies
We offer a free demo of every paid plug-in and a free trial of each of our applications, so you can find out whether a product works for you before you pay. Because of that — and because a plug-in keeps working after it is refunded — we do not offer a money-back guarantee. We refund a purchase in these cases:
- Before you download it. If you have not yet downloaded a product, we will refund it for any reason.
- A billing error. If you were charged twice, charged the wrong amount, or charged for something you did not order.
- An accidental purchase. If you bought the wrong product or bought it by mistake, and you tell us within 14 days of buying it.
- A faulty product. If a product does not work, or does not do what we said it would, see section 4.
We do not refund a product because it will not run on a computer that does not meet its stated requirements. Each product page lists what the product needs to run, and the demo or free trial lets you check it on your own computer before you buy. This applies only to requirements that were on the product page when you bought. A product that will not run on a computer that does meet them is faulty, and section 4 applies.
We do not refund subscription renewals. You can cancel a subscription at any time, and it then runs to the end of the period you have already paid for and does not renew. Where the law where you live gives you a right to cancel a renewal, that right applies.
If the law where you live gives you more than this, you keep it. Sections 3 and 4 set out the rights that apply in the EU, the UK and Australia, and they take priority over this section.
3. Your right to cancel in the EU and UK
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may cancel your purchase within 14 days of buying it, without giving a reason, and receive a full refund.
To cancel, tell us through our contact page, or tell Lemon Squeezy, in any way that makes it clear you are canceling. We will refund you within 14 days of hearing from you, to the payment method you used, at no cost to you. If you cancel, you must stop using the product and delete it.
4. Faulty or misdescribed software
Tell us if a product does not work, or does not do what we said it would. We will try to fix it first; if we cannot, we will refund you.
In the EU and the EEA, you have a legal right to software that conforms to your contract. If it does not, you may require us to bring it into conformity free of charge within a reasonable time. If we cannot or do not, or the problem is serious, you may have the price reduced, or end the contract and be refunded. These rights last at least two years from when you received the product, and may last longer where you live.
In the UK, digital content must be of satisfactory quality, fit for its purpose and as described. If it is not, you are entitled to a repair or a replacement; and if that is not possible, or does not happen within a reasonable time and without significant inconvenience, to a price reduction, which can be a full refund. If faulty digital content damages your device or other digital content, you may also be entitled to a repair or compensation.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Everywhere else, including the United States, a product that does not work is a reason we will refund it under section 2. That is the remedy we offer; we do not give a separate written warranty.
None of this limits the rights you have by law where you live.
5. What a refund does to your license
A refund ends your license to the product. What happens next depends on the kind of product.
Plug-ins contain no license check, so we cannot switch a plug-in off, and a refunded plug-in will keep working. Once you have been refunded, you must stop using it and delete it.
Applications have a license key, and a refund cancels it. A copy that is already installed and activated keeps working until it next needs to activate — on a new computer, when you change the license on that computer, or when you download or update it. Once you have been refunded, you must stop using it.
Either way, what you made is yours. A refund never takes away music, images or other work you created with the product.