Support

Install it, find it, play it

This works the same for every plug-in. Still stuck? Write to us.

Install a plug-in

1. Sign in and open your account. Each plug-in you own has its download there, and it stays there.
2. Run the installer. On Windows it asks first who it’s for. All users is the usual choice, and Windows will ask for an administrator’s approval. If you choose just yourself, check that your host scans that folder.
3. Accept the license agreement and finish installing.
4. Open your host. It finds the plug-in on its next plug-in scan.

Tried our demos? Full versions can be installed directly over the demo install.

Want to check the file first? Compare it with its checksum.

The installer adds a VST®3 plug-in, plus an Audio Unit on a Mac. The last page of the Windows installer says which folder it used:

• Windows, all users: C:\Program Files\Common Files\VST3
• Windows, just you: %LOCALAPPDATA%\Programs\Common\VST3
• macOS, when the Mac version ships: /Library/Audio/Plug-Ins/VST3 and, for Audio Units, /Library/Audio/Plug-Ins/Components

Make a sound

• An instrument: add it to an instrument or MIDI track, then play a note.
• An effect: add it as an insert on an audio track, then play the track.

Each plug-in’s page says which it is. The first time you open a plug-in, it can take a few seconds to get ready.

If your host can’t find it

• Run a plug-in scan from your host’s plug-in settings.
• Check that the plug-in is in the folder above. If it isn’t, run the installer again.
• If you installed it just for yourself, check that your host scans that folder, or install it again for all users.
• Check that your host loads 64-bit VST3 plug-ins. Pro Tools doesn’t: it uses AAX.
• If your host keeps a list of plug-ins that failed a scan, look for it there and scan it again.

If Windows warns you about the installer

Our installers are signed by Aphelion LLC. If SmartScreen says “Windows protected your PC”, select More info and read the publisher. If it says Aphelion LLC, select Run anyway. If it names anyone else, or nobody, don’t run it, and tell us.

If your antivirus blocks the installer, tell us which antivirus and what it said, so we can report it.

Report a bug

Tell us:

• the plug-in and its version, which is in the installer’s file name
• your host and its version
• your Windows or macOS version
• what you did, what you expected, and what happened
• a screenshot, a short recording or the project, if it shows the problem

A suggestion or idea you send us is not confidential, and we may already be working on something similar or develop it independently. Terms, section 6.5 has the rest.

Everything else

• Refund policy
• License agreement, which says where you can install a plug-in
• Facts sheet, which covers system requirements, updates and protection
• Trouble activating an application? Write to us with the exact message it showed.

VST is a registered trademark of Steinberg Media Technologies GmbH.